1) How do I maintain my YOGASHERO Carryall?
Simply use soapy water to wash away dust or debris. Use a pea-size of vaseline to add occasional shine to the exterior surface of your YOGASHERO carryall. For engineered navy suede only, use alchohol to spot clean. DO NOT use on Black carryall. Pull all zipper pulls from the base to prevent unnecessary damage.
2) Where do I place my smart phone?
Please place smart phone in the internal zipper compartment at all times unless using the phone.
3) Do you offer refunds or exchanges?
We only offer refund for full-priced items within 10 days of placing the order. Shipping is not included. Ten-percent restocking fee will be charged to the credit card for full priced items only. We will only accept exchanges for damaged hardware, not typical wear and tear due to daily or intermittent use, mishaps, falls, or unforeseen events. We offer a 6-month warranty on parts only, not wear and tear.
4) How long will it take to receive my order?
For orders within the United States, your lovely carryall will be delivered within 7 business days, excluding holidays. We use United States Priority for domestic shipments and UPS for international shipments. Expect 10-25 days for international delivery.