FAQs


1) How do I maintain my YOGASHERO Carryall?

Simply use soapy water to wash away dust or debris. Use a pea-size of vaseline to add occasional shine to the exterior surface of your YOGASHERO carryall. For engineered navy suede only, use alchohol to spot clean. DO NOT use on Black carryall. Pull all zipper pulls from the base to prevent unnecessary damage. 

2) Where do I place my smart phone?

Please place smart phone in the internal zipper compartment at all times unless using the phone.

3) Do you offer refunds or exchanges?

We only offer refund for full-priced items within 10 days of placing the order. Shipping is not included. Ten-percent restocking fee will be charged to the credit card for full priced items only. We will only accept exchanges for damaged hardware, not typical wear and tear due to daily or intermittent use, mishaps, falls, or unforeseen events. We offer a 6-month warranty on parts only, not wear and tear. 

4) How long will it take to receive my order? 

For orders within the United States, your lovely carryall will be delivered within 7 business days, excluding holidays. We use United States Priority for domestic shipments and UPS for international shipments. Expect 10-25 days for international delivery. 


Yogashero comes to you with over 6 years of e-commerce experience. We've garnered over 9,000 followers on IG and over 5,000 on Facebook. 

We are committed to giving you the truth and providing mindful products for you and any blessed yogi:

  • The President, Dena is a mom, wife and yoga teacher who loves to run and play golf and travel the world. She has over 15 years of corporate marketing and product development experience. Appeared on SHOPNBC in 2012.
  • Not to be all up in your business, but we like solving your problems. We love our yoga students. We want busy cosmopolitan women and men to feel consistently de-cluttered before, during and after yoga. We created the YOGASHERO Carryall for any one who desires a yoga bag that is beyond organized for all your basic yoga essentials. It's for everyone.
  • We are located in Chicago, Illinois. 
  • We have been in business for six years. 
  • We have operated online shops for five years.
  • Our team consists of Dena, our founder, Rachel, our social media manager and Joan, our accountant and various members of our warehousing team. 
  • Yogashero, LLC, 825 South Waukegan, Lake Forest, Illinois 60045
  • www.instagram.com/yogashero
  • www.facebook.com/yogashero
  • www.twitter.com/yogashero

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